ME: I sent my check six days before it was due and you charged me a late fee. What's up with that?
THEM: Well, really it was only five working days
[Note from me: well, really not because the USPS actually works on Saturday].
THEM: And, plus, it takes six to eight working days for your payment to get to us.
ME: It takes six to eight working days for mail to get from Iowa to Missouri?
THEM: Yes.
ME: You've got to be kidding me.
THEM: Oh no, it's totally true.
ME: If I send mail to a person's house in St. Louis it takes, like, two to three days.
THEM: Well, it takes six to eight days to get to us.
ME: So, do you, like, let it sit around in a room for four or five days?
THEM: Absolutely not. It takes six to eight days to be delivered to us.
ME: So it takes longer to deliver mail to a business than to a residence?
THEM: Apparently [No, really, she actually said this part]
ME: How would I know this totally out-of-whack and unpredictable thing?
THEM: You should call us and ask us.
ME: Why would I expect mail to you to be totally out of whack with the entire rest of the world and therefore know that I should call you and ask you how totally out of whack your mail delivery is?
THEM: Well, you should pay over the phone or online.
ME: I can't pay online because your webpage is totally hosed up.
THEM: That's a feature. It's for your security.
ME: Well, it's totally working.
To her credit she was a) reasonably nice to me the whole time even when I was laughing at her mail delivery statistics and b) agreed to waive the late fee--just this one time, you understand because now I totally know that it takes days and days for mail to travel to St. Louis.
I find this most frustrating because this is my credit union credit card and my credit union used to have the Best Credit Card Ever. It had no rewards, no special promotions, no cool shiny things. It also was not trying to make all its money off charging me stupid and outrageous fees, messing with the due date (the